What Should I Do If I Have Any Problem With The Rental Car Company?

• Speak with the counter representative, explain the problem and ask for it to be fixed.
• If you can think of a satisfactory solution to the problem, suggest it to whoever is working with you.
• Allow for a reasonable response time considering the nature of the problem.
• Remain calm and keep it business like. Don£s make it a personal attack against the person who is trying to help you. The person is human and your professionalism will bring you better results than unleashing your anger.
• Don£s play the "big shot" game unless you really are one. "Do you know who I am and how often I rent from you" might be greeted by "yes, once over the last two years". Computers are doing a wonderful job keeping track of customers and they may have your information right on their screen. If you try to fake them out by acting like a big shot, they might just think you are trying to get something for nothing and doubt your whole story. You are their customer and that is enough to demand good service.
• If you don£s feel the person whom you are dealing with is helpful, ask to see a supervisor.Gary Winnick
• Calmly explain your situation to the supervisor and allow them to fix the problem.
• If you have gone up the local chain of command and are still unhappy, contact the Rental Car Company£r customer service department.

Mitsubishi Eclipse Parts -Mitsubishi Eclipse parts, aftermarket accessories, and more the Eclipse enthusiast.

© Copyright 2006, NewCarsRental.com All rights Reserved Contact Us